Privacy Policy


1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 When you complete forms on our website, we will retain your information in accordance with our Data Protection Policy on the basis that the retention and processing is necessary for our contract with you, or because you have asked you to take specific steps before entering into a contract.

1.3 We will ask you to consent to our use of cookies in accordance with the terms of this Privacy Policy when you first visit our website.

1.4 The Data Controller for Zoom Driving School is Sarah Davies who can be contacted on  

1.5 Your data is not shared with any third parties and is not transferred outside the UK except as provided in this Privacy Policy.


2. Collecting Personal Information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This is to help improve and monitor our website and services;

(b) information that you provide to us when registering with our website (including your name and email address);


(c) information that you provide when completing our website contact form (including your name, telephone number, postcode and any details you provide in respect of your enquiry)


(d) information you provide in your dealings with, or enquiries to, us.

(e) information contained in, or relating to, any communication that you send to us (including the communication content and metadata associated with the communication); and


(f) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


3. Personal Data of Children

3.1 Our website and services are expected to be used by persons over the age of 17.

3.2 If we have reason to believe that we hold personal data of a person under that age, such data will be deleted unless required for the purposes of our dealings with someone over 17 or in anticipation of them attaining the age of 17 (for example, a 16-year-old booking lessons for on or after their 17th birthday).


4. Using Personal Information


4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.


4.2 We may use your personal information to:

(a) administer our website and business;

(b) enable your use of the services available on our website;

(c) provide the services requested by you;

(d) send you non-marketing commercial communication;

(e) send you email, phone, sms (or other messaging service) or post notifications that you have specifically requested;

(f) send you marketing communications relating to our business which we think may be of interest to you, or where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(g) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(h) deal with enquiries and complaints made by or about you relating to our website;

(i) keep our website secure and prevent fraud; and

(j) verify compliance with the terms and conditions governing the use of our website;


4.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing unless you have specifically chosen to.


4.4 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


5. Disclosing Personal Information


5.1 We may disclose your personal information to any relevant staff members, officers, insurers, professional advisers, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes set out in this policy.


5.2 We may disclose your personal information:


(a) to the extent that we are required to do so by law;


(b) in connection with any ongoing or prospective legal proceedings;


(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);


(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.


5.3 Except as provided in this policy, we will not provide your personal information to third parties


6. Retaining Personal Information


6.1 This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.


6.2 Personal Information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


6.3 Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:


(a) to the extent we are required to do so by law;


(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and


(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)


7. Security of Personal Information


7.1 We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


7.2 We use Freeola to host our website. As a result, any information submitted to our website is stored in Freeola Servers. You can view Freeola’s Privacy Policy here;


7.3 All electronic financial transactions entered both through our website and on-site will be protected by encryption technology. Zoom Driving School employees cannot view your card details.


8. Amendments


8.1 We may update this policy from time to time by publishing a new version on our website.


8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.


8.3 We may notify you of changes to this policy by email, telephone or in person.


9. Your Rights


9.1 You may instruct us to provide you with any personal information we hold about you; there is no charge for this but provision of such information will be subject to:


(a) the supply and appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).


9.2 We may withhold personal information that you request to the extent permitted by law.


9.3 You may instruct us at any time not to process your personal information for marketing purposes.


9.4 In practice, you will need to expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes at any time by emailing


10. Third party websites


10.1 Our website includes hyperlinks to, and details of, third party websites.


10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.


11. Updating Information


11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated


12. About Cookies


12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.


12.2 Cookies may either be “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.


12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.


13. Our Cookies


13.1 We use both session and persistent cookies on our website.


13.2 The names of the cookies that we use on our website, the purposes for which they are used, and their expiration dates are set out below:


Cookie Name

Used By





Google Analytics


Visitor Info


1 minute




Google Analytics


Used to distinguish between website users in Google Analytics



2 years




Google Analytics


Visitor info


1 day




Google Analytics


Visitor info


9 hours




Google Analytics


Visitor info


When the browsing session ends



Zoom Driving School

Records that you have accepted cookies

3 months








14. Analytics Cookies

14.1 We use Google Analytics to analyse the use of our website.

14.2 Our analytics service provider generated statistical and other information about website use by means of cookies.

14.3 The analytics cookies used by our website have the following names: _ga, _gat, _gid, PHPSESSID

14.4 The information generated relating to our website is used to create reports about the use of our website.

14.5 Our analytics service provider’s policy is available at:


15. Blocking Cookies


15.1 Most browsers allow you to refuse to accept cookies; for example:


(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”.


(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and


(c) in Chrome (version 52) you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.


15.2 Blocking all cookies will have a negative impact upon the usability of many websites.


15.3 If you block cookies, you will not be able to use all of the features on our website.


16. Deleting Cookies


16.1 You can delete cookies already stored on your computer; for example:


(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;


(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and


(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.


16.2 Deleting cookies will have a negative impact on the usability of many websites.


17. Our details


17.1 This website is owned and operated by Zoom Driving School.


17.2 You can contact us:


(a) by post, to Zoom Driving School, 29 Myrtle Grove, Sketty, Swansea, SA2 0SJ,

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.